What is service design?

The users of your service remember how an experience makes them feel and if it’s positive, they will appreciate the service you are offering so much more and give you a real competitive edge. Working together with your customers to find out what they value is key: it will make the service you provide more user-friendly, effective and desirable.

In this 2-day workshop, you will learn by doing: designing valuable, desirable and innovative services through research, developing ideas and testing those ideas by letting real users experience the service you designed.

Why join?

You will collaborate, innovate and experiment to design relevant services that customers value. This Global Service Design Jam is the world’s biggest ever service design event: this event in Phnom Penh will be connected with jams in over 40 countries!

Aimed at: Anyone that wants to learn about how to improve services - from graduating students to experienced professionals

Xavier Op de Laak is a trainer, facilitator and coach from The Netherlands. He works with organisations, teams and individuals from all over the world to help them reach their full potential. Most recently he was part of a team of world-renowned service design experts that facilitated the SafeYouth@Work Congress in Singapore where 125 young participants from around the globe designed services to make the world a safe place for young workers.

Date: 10 and 11 Mar 2018 (2-day commitment)

Time: 8:30 am - 19:00 pm

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